The Jyske Bank Group's use of cookies

As on most other websites you leave electronic trails e.g. through cookies when using the Jyske Bank Group’s websites, netbanks and apps.

What is a cookie?

A cookie is a text file that is stored on your browser and that enables us to recognise your PC, tablet or mobile telephone. This file makes it possible for us to recognise your PC, tablet or mobile phone from visit to visit.
The file cannot carry viruses or malicious programs.

Am I anonymous?

The information we register via cookies is basically anonymous. We only recognise you if you register or have previously registered information such as email address or mobile number in a form or if you log into our digital solutions.

No matter whether you as a user of the Jyske Bank Group’s websites are anonymous or recognised, we use cookies to correlate your visits to our platforms. We save the information in up to 12 months.

The purpose is to improve your user experience, to support our marketing activities and to make websites, netbanks, apps and other communication more relevant for you.

Which cookies do we use and why?
Session cookies
Session cookies are necessary to keep interaction between your PC and a website/application. This is, for instance, the case with the netbank, which cannot be used, if you have disallowed cookies in your browser. Session cookies are deleted when your browser is closed.
Persistent cookies
Persistent cookies are stores on your PC to retain your preferences. Example: A banner appears, which you delete after having read the message. We will then store a cookie telling us that you do not want to see the banner again.

Third-party cookies

Third-party cookies are cookies placed by other companies’ websites or software. This makes it possible for such companies to recognise you across various websites and register your behaviour. Basically, this takes place in depersonalised form. Yet, it is possible for them to see your IP address, and in certain instances they can also correlate your behaviour at the Jyske Bank Group’s websites with information from other websites.

At the Jyske Bank Group’s websites you may come across the following third-party cookies:

  • Agillic A/S
    The Jyske Bank Group cooperates with Agillic on marketing automation. Agillic places cookies on the Group’s websites with a view to presenting contents targeted at individual users in newsletters, on websites and elsewhere at a later point in time.
  • Facebook Inc.
    Facebook places a cookie on selected pages on the Group’s websites (Facebook Pixel). This makes it possible for Facebook to register your behaviour on these pages and possibly link it to your Facebook-id. The purpose is that the Jyske Bank Group can subsequently make advertising targeted at the Facebook users who have previously visited these pages.
    In addition, we place a ”Like” button on selected pages. On these pages, Facebook places a cookie in order to link your visit and any ”likes” with your profile on Facebook.
  • Gemalto N.V.
    Jyske Bank offers you the possibility to design your own cards. The design module is supplied by Gemalto that places a cookie in order to recognise the user all the way through the design process.
  • Google Inc.
    The tool we use for web statistics is Google Analytics. Read more about the way in which Google uses cookies at Google Analytics. The Jyske Bank Group uses IP address anonymisation in Google Analytics, meaning that Google makes each IP address anonymous. Read more about IP address anonymisation. Google Analytics also uses the video platform TwentyThree.
  • LeadFamly Aps
    The Jyske Bank Group uses the tool Leadfamly for small interactive modules such as games, tests, pop-ups etc. Leadfamly collects information about the users and their activity at the website for analysis and reporting purposes.
  • Microsoft Inc.
    The Jyske Bank Group hosts the website on Microsoft’s Azure platform. Azure places cookies with a view to distributing traffic among several servers.
  • Nets DanID A/S
    Users log into Jyske Netbank with NemID. NemID is supplied by DanID that places a cookie to ensure that the log-in works.
  • Sleeknote Aps
    The Jyske Bank Group uses the Sleeknote tool to control pop-ups. Sleeknote uses cookies for statistics purposes and to control that pop-ups are shown to the proper users. Sleeknote is also used by the video platform TwentyThree.
  • TwentyThree Aps
    The Jyske Bank Group uses the video platform TwentyThree for playing videos online. TwentyThree places cookies which make it possible to prepare statistics of the playing of videos and distinguish between anonymous users. 

How to delete and avoid cookies

You can control yourself whether you want to accept cookies – or whether you want to delete them. This can be done in the browser settings on your PC, telephone or tablet. If you disallow cookies in your browser, you cannot access your netbank – and certain functions on the websites will not work.

Cookies that you have accepted can be deleted subsequently. If you have a PC with a rather new browser, it can be done quickly by using the shortcut CTRL + SHIFT + Delete.

The website shows you how to delete cookies depending on your browser.

If you want to opt out of cookies from Google Analytics, Google offers the tool Google Analytics Opt-out Browser Add-on.

By contacting Jyske Bank via, you can at any time revoke your consent to profiling and direct marketing. 

In the Jyske Bank Group’s apps it is not possible to delete or opt out of cookies. Consequently, you must deinstall your apps from Jyske Bank if you no longer want to accept cookies in Jyske Bank’s apps.